FAQ

General

DO YOU HAVE A SHOWROOM?

Our products are sold exclusively through our website. However, if you're in New York you're welcome to come by our East Village apartment to see some of our samples. Just contact us at hello@akronstreet.com.

 

DO YOU HAVE DISCOUNTS FOR LARGE ORDERS?

Our quantity discounts start at 10 pieces. For more details, please email us at hello@akronstreet.com.

 

CAN YOU DO CUSTOM ORDERS?

We can do customized designs and finishes with order values greater than $20,000. Our typical lead time is 4 to 5 months, depending on the complexity of the order.

 

ARE YOU FROM AKRON, OHIO?

We actually named ourselves after our street in Cambridge, Massachusetts. But hey, we like the down-to-earth vibe of Akron, Ohio, so we don't mind the association.


Products

WHERE ARE YOUR PRODUCTS MADE?

Our current collection is made of FSC-certified white oak from the Appalachians, and the furniture itself is produced in Shenzhen, China. We spent a lot of time finding the right manufacturer, and we're happy to have found one that has experience working with prominent European and Japanese brands.

 

HOW EASY IS IT TO ASSEMBLE THE FURNITURE?

Most pieces take less than 15 minutes to assemble. If you've assembled furniture before (and who hasn't?), this should be a piece of cake.

 

HOW DO I TAKE CARE OF MY HARDWOOD FURNITURE?

Hardwood furniture is pretty easy to maintain, though there are some quirks when working with natural materials. Read more in our Care Guide.


Shipping & Returns

WHEN WILL I RECEIVE MY ORDER?

When in stock, our products ship  in 1-2 business days from our Chicago fulfillment center. Once out, it takes about 2-5 business days to arrive via ground shipping.

 

WHAT'S YOUR RETURN POLICY?

You can return or exchange an item—for any reason—within 30 days of delivery. Learn more in our Shipping & Returns page.




More questions? Send us a note.